Your questions, answered All in one place

Required to register: Full name, date of birth, email, mobile number . You may need your National ID details during KYC verification, so make sure all the information you provide is accurate and truthful.

No. Each person may only hold one okwip account. If multiple accounts are detected, all of them may be closed and any bonuses forfeited.

Some account features are restricted until your email is verified. If you didn't receive the email, check your spam folder or log in and use the "Resend" option.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email and a reset link will be sent to you — usually within 2–5 minutes.

KYC (Know Your Customer) verifies your identity and keeps your account secure. Upload a photo of your NID or passport from your profile settings. Once verified, you'll be able to make larger withdrawals.

Payment methods supported by okwip:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: All major Bangladeshi banks
• Crypto: USDT (TRC20, ERC20)

Minimum Deposit ৳200. This amount can easily be deposited via bKash or Nagad. Your first deposit comes with a 100% welcome bonus — up to ৳5,000.

With bKash and Nagad, it typically takes Instant to 30 seconds will be credited to your balance. Bank transfers may take 1–3 business days. USDT deposits are typically confirmed within 10–30 minutes.

okwip does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad) may apply a small transaction charge — this is governed by their own policy.

Wait 30 minutes — the system processes it automatically. If it still hasn't gone through, contact support with your transaction ID (TxID) Contact support. Issues are typically resolved within 2–4 hours.

Yes, you can deposit using USDT (TRC20 and ERC20). Go to the Deposit section of your account to get your crypto wallet address. Make sure you select the correct network.

bKash and Nagad withdrawals are typically 3–30 minutes . Bank transfers may take 1–2 business days, and crypto withdrawals can take 30–60 minutes.

Minimum Withdrawal ৳500. The daily maximum withdrawal limit depends on your account level and KYC status.

Typically Yes — Per anti-money laundering regulations, withdrawals must first be processed through the same method used for the deposit. For alternative methods, please contact support.

The reason for rejection is usually communicated via email. Common reasons include incomplete KYC, unmet bonus wagering requirements, or exceeding limits. Once you understand the issue, resolve it and submit a new request.

okwip generally does not charge any withdrawal fees. However, your bank may apply its own charges for bank transfers, and network fees may apply for crypto withdrawals.

Registration and make your first deposit — your bonus will be credited automatically 100% Bonus (up to ৳5,000) will be added. New members are automatically eligible for this offer.

A wagering requirement means you must place bets a set number of times before withdrawing a bonus. For example, a 30x requirement on a ৳1,000 bonus means you need to wager a total of ৳30,000.

Every Monday, a percentage of the previous week's net losses Up to 10% cashback . It is credited to your account automatically — no separate request needed.

Share your referral code with a friend. Once they register and make their first deposit, Bonuses on both . You can find your referral code in the "My Referrals" section of your account.

Not directly. You can use bonus balance to place bets, but only the winnings generated after meeting the wagering requirements can be withdrawn.

Betting is available on 30+ sports. Popular categories: Cricket, football, tennis, badminton, basketball, e-sports. All major tournaments in Bangladesh and India are covered.

Live betting lets you place bets in real time during a match, with odds that update every moment. In the Bets section Browse the live match list and click on the event you want.

Typically No — a confirmed bet cannot be cancelled. However, if the "Cash Out" feature is available, you can partially or fully cash out your bet while the match is still in progress.

An accumulator or parlay combines selections from multiple matches into a single bet. If all selections win, the odds multiply to deliver a much larger payout — but a single loss means the entire bet is lost.

If a match is cancelled or postponed, your full stake is generally refunded. For accumulator bets, the cancelled match is treated as odds of 1.00. For specific rules Terms & Conditions View.

okwip uses 256-bit SSL encryption. All transactions are processed through secure channels, and data is stored on protected servers. As an internationally licensed platform, okwip undergoes regular security audits.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. You can use an OTP sent to your mobile number or Google Authenticator. Keeping this enabled significantly improves your account security.

Change your password immediately and support@okwip.wsto send an email. You can also view recent login activity from your account activity log.

No — your information is never shared with marketers or third-party companies. Only limited data may be shared for payment processing or legal compliance purposes. For more details: Privacy Policy।

The okwip app is available for both Android and iOS. Download the APK directly from okwip.ws or search for it on the App Store.

On Android, go to Settings and enable "Install apps from unknown sources". In your phone's security settings, select "Allow from this source", then tap the APK file to install.

Both offer the same core features. However, the app provides push notifications, faster loading, and biometric login. For mobile users, the app is the more convenient option.

Older versions may be missing new features and security patches. Keep your app updated at all times for the best experience. Don't delay when you receive an update notification.

From Account Settings Responsible Gaming Go to the section, click on the Self-Exclusion option, and choose a duration (from 1 day to permanent). Takes effect immediately.

Go to Profile → Responsible Gaming → Deposit Limits to set daily, weekly, or monthly limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.

okwip's 24/7 support team can provide initial assistance. For serious concerns, please seek professional counselling services. Our Responsible Gaming The page has a detailed guide.

Not directly. However, if a family member has concerns, they are welcome to contact support — we will assess the situation and offer what help we can. No changes can be made to an account without the account holder's consent.